13. Is your Services and Programs page free of technical jargon only understood by others in your profession? Don't use the language you learned when gaining your technical skills. If you need to explain a word or concept, it is probably too complicated for this web page. If the terminology concept or verbiage is only understood by your professional peers, don't use it.
Experience alone is not enough. On top of that, you need to ask for a client list. You want to know that they have a history of making customers happy with their managed it services. So customer testimonials will help prove their superior customer service. Without seeing proof, how can you be sure the company is right for yours?
But now the time has come to think something about the rising salary of the employees in India. Foreign countries used to come to India as they found the lower labor rate in the country. But the recent survey taken place by NASSCOM suggests that the average pay scale of the employees has increased between 16 and 18%. This is really very serious matter. Because rise in the pay scale would make MNCs to search for some other overseas destinations. So the country should take some steps towards this trend. Outsourcing firms are now falling prey to mounting pay scale costs for specialized skills and talents and the requirement to constantly tech support I.T reward exercises to the market continues.
Push back to buyers and tell them that you can accept their proposition but all you can offer to them in return is "exposure to value" not the value itself. It's Managed I.T support uttah like a restaurant. If you can pay, you get food. If you can't pay, you can get the smell of food. Simple really.
An anytime guarantee means that you can get back the money you paid for any unused hosting time - NOT the full price you paid [all hosts require at least one year up front]; these guarantees are usually coupled with a 30 day full price money back guarantee.
Overall the main idea here is detail, detail and you guessed it, more detail! If you can get this idea down you will be on your way to submitting better tech support requests that will get you the answers you need faster. After all, everyone wants the problem fixed, now! I truly believe that following these tips can get you closer to that. Though, one more thing, if you can get on phone support, do it! That is a very good thing! Phone support allows you to explain, using the power of your voice, in real-time. So, if that is an option, use it! Do you have some tips? Leave them as a comment!